OMOclb — On My Own ClubOMOCLB RETURNS + REFUNDS
OMO is built on honest expectations, quality over shortcuts and accountability when something goes wrong. This policy applies to products purchased directly through OMOclb.ca once ordering opens.
Effective when OMOclb.ca begins accepting orders.
Last updated September 11, 2026.
30-DAY RETURNS
You may request a return within 30 calendar days after your order is delivered. The item must be unworn except for a reasonable indoor try-on, unwashed, unaltered and returned with its original tags. We will also ask for your order number or other reasonable proof of purchase.
OMO does not charge a restocking fee for an eligible return.
EXCHANGES
Eligible items may be exchanged for another available size or colour within the same 30-day window. Exchanges depend on available inventory and are not reserved until the returned item is approved.
If the requested replacement is unavailable, you may choose an eligible refund to the original payment method instead.
DEFECTS + OUR MISTAKES
If an item arrives damaged, defective, materially different from its description, or is not what you ordered, contact us as soon as you reasonably can. Reporting the issue within 30 days helps us resolve it quickly, but that request does not reduce any longer right you may have under applicable law.
After a fair review, we will provide an appropriate repair, replacement or refund. OMO will provide a return label or cover reasonable return-shipping costs when the item is wrong, damaged or defective.
RETURN SHIPPING
For a change-of-mind return or size exchange, the customer is responsible for return shipping. For an OMO error, damage or defect, OMO is responsible for reasonable return shipping.
Please wait for return instructions before sending anything. We cannot guarantee receipt of items sent to an unconfirmed address. Tracked shipping is recommended whenever OMO does not provide the label.
REFUNDS
Once an eligible return is received, we aim to inspect it within five business days and issue the approved refund to the original payment method within a further five business days. Your bank or payment provider may need additional time to post it.
Original standard shipping is refunded when OMO sent the wrong item, the entire order is damaged or defective, or applicable law requires it. Otherwise, original and upgraded shipping charges are not refundable.
CANCELLATIONS + PRE-ORDERS
You may request a full cancellation before your order enters fulfilment. We will make a reasonable effort to stop it. If it has already entered fulfilment or shipped, the regular return process applies after delivery.
Any made-to-order, personalized or special pre-order restriction will be shown clearly before payment. Those restrictions never remove rights involving defects, misdescription, OMO errors or rights that cannot legally be waived.
LIMITED EXCEPTIONS
Worn, washed, altered or customer-damaged items are not eligible for a change-of-mind return. Gift cards and clearly identified personalized or final-sale items are not returnable for change of mind unless stated otherwise before purchase.
A discount alone does not make an item final sale. These exceptions do not apply where the item is defective, misdescribed, supplied in error, or the law provides another remedy.
FAIR REVIEW
Every return or product concern receives a human review. We may ask for clear photos when they can reasonably help document damage or a defect, but we will not use an impossible evidence request to avoid responsibility.
We collect only the information reasonably needed to locate the order and resolve the request. Never send card numbers, passwords, government identification or other unnecessary sensitive information.
START A REQUEST
Use the official contact channel and include your order number, the item involved, what happened and the resolution you are requesting. For damage or a defect, include clear photos when reasonably possible. We will confirm the next step and the correct return address.
YOUR LEGAL RIGHTS
Nothing in this policy excludes, restricts or replaces a right or remedy that cannot be waived under applicable consumer-protection or sale-of-goods law. If the law where you live gives you stronger rights, those rights apply. This includes any available rights for defective or misdescribed goods, unfair practices, required online purchase disclosures, late delivery or a legally valid cancellation.
Items bought through another platform or authorized seller are handled under the terms disclosed by that seller or platform, together with any rights provided by law.